![]() However, this may cost you, or it may be included if you have insurance on the device. Your mobile carrier may also be able to retrieve your data. Make sure you go to a reputable shop because once they access your phone, they can access all your data. ![]() If none of this works to access your broken phone, you may need to take it to a professional. Some paid data recovery tools include 7-data Recovery, Dr Fone for Android, and MobiSaver for Android. The free versions will have minimal features, and you may need an upgrade to do what you need. Most of these tools are paid versions, but there are some free ones you can try, such as MiniTool Mobile Recovery, and DiskDigger for Android. While complicated to use, you can install Android Studio and SDK Tools, if you already have USB Debugging turned on before the drop. If that doesn’t work, it would be best for most users to use an Android data recovery tool. Use this folder to copy or transfer files from your phone to your computer. If you’ve previously allowed file transfer access on your Android device, you should see a folder appear on your computer with the name of your phone. If you can turn the phone on, even if nothing appears on the screen, connect the USB cable that came with your device to your computer. There’s a slim chance that you may be able to connect your device to your computer even with a dead phone screen. In Settings, tap “System.” On older devices, look for “About phone.” On newer devices, such as those with Android 12, “About phone” is located within “System.”.Enter Settings by pulling down the top menu on your phone and clicking on the gear icon in the top-right corner.Use your OTG adapter to connect your phone to a USB mouse.Here’s how to turn on USB Debugging mode on an Android phone: It works the opposite way as well, letting your PC pull necessary information like log files from your phone. When you use USB debugging, your Android device receives commands, files, and other data from your computer. USB Debugging allows your Android device to communicate with the Android SDK (Software Developer Kit) over a USB connection. To access your phone through your computer, you need to turn on the USB Debugging mode. This method assumes the screen is on but touch control no longer works. This may allow you to still use the phone long enough to back up all your information. In addition to helping you access your Android phone with a broken screen, there are a variety of other uses for an OTG adapter, including connecting a keyboard.Īs a side note, if your phone isn’t compatible but the screen is still visible, install a thin tempered glass screen protector over the broken screen. If it doesn’t, you may not be able to retrieve the information from your phone without using third-party software. Not all Android phones have the capabilities to use OTG, so check with your manufacturer to find out if yours does. Once you connect the two, you will be able to use your phone without touching the screen. One plugs into the USB port on your phone, and the other end is a standard USB-A adapter into which you can plug your mouse. Note that these articles or the methods described in them are not available to all Xperia models.An OTG, or On-the-Go, adapter has two ends. Search for The screen doesn't react to touch - how can I still use the phone? and The display is black - how can I still use the phone (Xperia Z3 series)? on the Sony Mobile support web. Tip: Even if the screen is broken, you might be able to back up your device. ![]() Note that Sony Mobile is not responsible for any third-party apps that you use to make a backup. Also, turn off the Protection by my Xperia® feature (not available on all devices) and remove all Google™ accounts from your device. Data on the device is deleted during the service procedure. ![]() Before handing the device over for service, back up all your data, if possible, to avoid losing personal content.Nor does this warranty cover any failure of the Product due to accident, software or hardware modification or adjustment, or acts of God. Misuse or failure to use in accordance with the Sony instructions for use and maintenance of the Product. This warranty does not cover any failure of the Product that is due to: Normal wear and tear. Be reminded of the third condition of the Limited Warranty for your device: 3.A broken screen or back panel is normally not covered by the warranty, but we can still help you to handle the issue. Before we can determine whether a broken screen or back panel is covered by the warranty, a service technician has to examine your device. If the screen or the back panel is broken, contact a Sony Mobile contact center for further advice and guidance.
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